1 - 866 - 589 - 0274
Email Customer Services
Product production

Production & Manufacturing

All our gifts are carefully handmade to order and couriered over to the US for delivery. Each year we successfully ship over 100,000 personalized gifts to our customers worldwide.

How we make our personalized products

All our products are individually created in house, using up to date digital mapping, and finished using handcrafted, traditional methods. Our production processes include encapsulation (a robust form of protective lamination), jigsaw production, mounting & framing, sublimation (printing customized maps onto a range of different materials) and product assembly. For example, this is how we make our personalized puzzles:

Stage 1 Printing

Using our specially designed software, we create a piece of mapping in digital format, centered exactly on the address provided to us for each individual customer's order. We then transfer the data to our leading edge, top of the range printers to print   out the unique, personalized and site centered maps the customers have requested.

Stage 2 Production

These unique maps are then put through the manual production process. First, each one is glued with a water based adhesive and hand fixed onto recycled board, before being left to rest and dry.

Then the heavy work begins!  The puzzles are carefully stamped out, one at a time, on a hand fed platen machine, each keeping its own identity throughout the process. Mindful eyes maintain the quality checks at each stage of production!

Stage 3 Packing

Then another check – paperwork to puzzle, puzzle to correct packaging! This stage shows the careful process of 'breaking' the puzzle into its individual pieces, to be placed into the bag and then packed in the appropriate box. Each box, with its unique customer number handwritten onto it, is then packed into the specially designed postal outer wrap.  

The puzzle is then ready for despatch!